Returns & Refunds

Each EVANGARDE piece is prepared with care and sent with the intention that it arrives with you as it left us.

Because of the nature of our work and our small-scale production, we do not generally accept returns or offer refunds simply because you have changed your mind, ordered the wrong size, or no longer wish to keep an item.

If something has gone wrong with your order, however, please contact us. We'd rather have a conversation and help where we can than leave you with an unresolved issue.

When We Can Help

We may be able to offer a refund, replacement, repair, or another appropriate resolution if:

• Your order arrives damaged.
• Your order does not arrive after the relevant shipping period and reasonable investigation with the carrier.
• You receive an incorrect item.
• Your item arrives with a significant manufacturing defect or other issue that was not reasonably expected from the product description.

Any resolution will depend on the circumstances of the individual order.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible at evanchiam@gmail.com.

Please include your order number and, where possible, clear photographs of the packaging and the item as it arrived. This helps us understand what happened and, where necessary, work with the shipping carrier to resolve the issue.

Please keep the original packaging until the matter has been resolved.

Orders That Do Not Arrive

All EVANGARDE shipments include tracking.

If your order appears to have been lost or has not arrived within a reasonable period, please contact us at evanchiam@gmail.com with your order number and tracking information.

We will review the shipment status and, where appropriate, work with the carrier to locate or resolve the shipment.

A refund or replacement may be considered where an order is confirmed to have been lost.

Change of Mind & General Returns

We currently do not accept returns or refunds for:

• Change of mind
• Incorrect size selection
• A change in personal preference
• Items that no longer suit your intended use
• Failure to review the product information, measurements, or other details provided before purchase

We encourage you to review the product description and sizing information carefully before placing an order. If you are unsure about something, you are always welcome to contact us before purchasing.

Exchanges

We do not generally offer exchanges for change-of-mind or sizing reasons.

If you have received an incorrect or defective item, please contact us first so that we can determine the most appropriate way to resolve the issue.

Contact Us First

If there is an issue with your order, please don't send an item back without contacting us first.

Email us at:

evanchiam@gmail.com

Please include your order number, a brief description of the issue, and any photographs or other information that may help us understand what happened.

We will review each situation individually and do our best to find a fair and appropriate resolution.

A Note from EVANGARDE

We are a small independent label, and every order matters to us.

Our policies are here to make expectations clear, not to make it difficult for you to reach us. If something hasn't gone as it should, tell us. We will listen, look into it, and help where we reasonably can.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection law.