Shipping policy
Shipping Policy
At EVANGARDE, every order is sent with tracking included. We want you to be able to follow your piece from the moment it leaves us to the moment it arrives with you.
Shipping Destinations
We ship internationally to the destinations available at checkout.
To keep shipping rates as transparent as possible, destinations are divided into different shipping zones according to the country they are being sent to. Shipping rates vary by zone and are calculated according to the destination, shipment, and service available.
Shipping rates may be updated from time to time to reflect changes in carrier rates, service availability, or other shipping costs. Updated rates will apply to orders placed after the change.
Processing Your Order
Orders are prepared and dispatched from Brunei.
Please allow [15-30 business days] for your order to be processed before it is handed to the shipping carrier. Processing times may be slightly longer during periods of high order volume, launches, or other circumstances affecting production.
Once your order has been dispatched, you will receive tracking information where applicable.
Delivery Times
Delivery times vary depending on your destination and the shipping service available for your country. Any delivery estimates provided by EVANGARDE are estimates only and are not guaranteed.
Once an order has been handed to the carrier, delivery is outside of our direct control. Delays may occur due to customs processing, weather, public holidays, carrier disruptions, or other circumstances beyond our control.
Tracking
All EVANGARDE shipments include tracking.
Your tracking information will be provided once your order has been dispatched. Tracking updates may take some time to appear after the parcel enters the carrier's system.
If your tracking information appears to have stopped updating, please allow a reasonable amount of time for the carrier to process the shipment before contacting us. If you are concerned about your order, you can reach us at evanchiam@gmail.com with your order number and tracking information.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated at checkout.
EVANGARDE is not responsible for delays caused by customs or for charges imposed by the destination country.
Incorrect or Incomplete Addresses
Please make sure your shipping information is accurate before completing your order.
If an order is returned to EVANGARDE because of an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment, please contact us at evanchiam@gmail.com. Additional shipping costs may apply if the order needs to be sent again.
Lost or Damaged Shipments
If your order appears to have been lost, significantly delayed, or arrives damaged, please contact us at evanchiam@gmail.com as soon as possible and include your order number and relevant tracking information.
We will do our best to assist and, where appropriate, work with the shipping carrier to resolve the issue.
Returns & Refunds
Shipping and returns are subject to our Refund & Returns Policy.
If you believe your order is eligible for a return, refund, exchange, or other resolution, please contact us at evanchiam@gmail.com before sending anything back. Please do not return an item without first contacting us.
Questions
If you have any questions about your shipment, destination, or delivery, we'd rather you ask.
You can reach us at:
We will do our best to help.